Lime Blue Solutions

WEBSITE PRIVACY POLICY

Data Protection and Information Security

We value your privacy and at Lime Blue Solutions Ltd our services bring us into contact with personal information about you. This policy explains how we collect and use your data and how we adhere to the Data Protection Act 2018.

This document helps to ensure that we have followed the agreed company procedures, which regulate when and how your “personal data” may be obtained, used, disclosed and generally processed. It applies to computerised processing of personal data and paper- based files and records.

To comply with the law, information is collected and used fairly, stored securely and not disclosed to any other person unlawfully. To do this, Lime Blue Solutions Limited staff comply with the Data Protection principles and subsequent GDPR regulations. In summary, these state that personal data shall be:

Processed fairly, lawfully and in a transparent manner
Obtained for specified, explicit and legitimate purpose and not further processed
Adequate, relevant and limited to what is necessary in relation to the purpose for which it is processed
Accurate and, where necessary, kept up to date
Kept for no longer than is deemed necessary for the specific purpose
Processed in accordance with the data subject’s rights
Protected by appropriate security
Not transferred to a third country or an international organisation if the provisions of the GDPR are not complied with (under the 8th principal we can transfer information for travel & event purposes to a third party overseas providing we have the individuals consent)

This privacy policy covers the following points:
• What kind of information do we collect; the ways we collect it and why
• How we use information we collect
• With whom we share information we collect
• How you can access, amend, and delete information we collect from you
• What kinds of security we use to protect information you provide.

Before using the Lime Blue Solutions Limited website or communicating with us – and particularly before providing personally identifiable information to us – you should read this entire policy. Use of our website or communicating with us constitutes your agreement to the terms of this policy. If the terms of this policy are not acceptable to you, do not provide any personally identifiable information to us. You can also contact us at enquiries@limebluesolutions.com

HOW WE COLLECT INFORMATION

We collect information from you in two ways: actively and passively.

Active information collection refers to instances in which we gather information from you when you fill it in and send it to us, such as by completing a contact form on our website or event registration site. Active information includes both personally identifiable information (e.g., your full name) or information that is unique to you.

Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this policy for a summary of our passive information collection methods).

TYPES OF ACTIVE INFORMATION COLLECTION:

Personal information will also be collected automatically via our website www.limebluesolutions.com, as well as any online registration systems and websites we create for client events:

(a) Cookies and IP addresses

Our company website is created using Wix.com and our event registration sites are created using eventscase.com.

The development software uses several third-party tracking services that use cookies, IP addresses, location, browser and operating system data to track non-personally identifiable information about visitors to the Site in the aggregate like Google Analytics or Zopim. We have no access or control of these third-party tracking utilities.

The sites sometimes link the information we store in cookies to any Personally Identifiable Information you submit while on a Site in order to improve the Site and to deliver a better and more personalised service.

The Sites use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate a Site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

For registration sites only - We set a persistent cookie to remember your login details, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our Site.

You may refuse to accept cookies by activating the settings on your browser which allows you to refuse the setting of cookies. However, if you select this setting your ability to access certain areas of our Site may be limited. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

(b) Personal data storage and security – Wix.com

Wix can store your site-visitors' data in a number of locations.

Your site-visitors ́personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law.

Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection

Our third-party internet provider stores data at Amazon Ireland, always inside of the European Union.

The AWS environment that hosts our third-party services maintains multiple certifications for its data centres, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS security website (https://aws.amazon.com/security/) and the AWS compliance website (https://aws.amazon.com/compliance/).

Customer data is encrypted at rest (AWS RDS Encryption - AES-256).

If you would like more information on our third-party registration platform partner, please refer to their privacy policy at: https://eventscase.com/pages/privacy

HOW WE COLLECT INFORMATION THROUGH OTHER CHANNELS

We collect information from you when you call us, when you send emails, when we meet with you in person and when you communicate with us via social media.

HOW WE USE THE INFORMATION

The data we process about you, will only be used and disclosed in accordance with this policy or as specifically disclosed to you at the time you provide the information.

We will process it in the following ways:

(a) To respond to your requests, it will be accessed by our internal staff, carefully selected third parties in the course of providing quotes that you request for our services.

(b) If you have provided your contact details via our website or if you have previously asked us for a quote or confirmed a project with us. We will send you these to the email or postal address you have provided to us. You can unsubscribe any time – see section called ‘Unsubscribing’ for more information.

UNSUBSCRIBING

On all of our marketing communications to you we will include a way for you to unsubscribe from any future communications.

Should you wish to unsubscribe from marketing communications via email, you may opt out by sending an email to enquiries@limebluesolutions.com writing ‘unsubscribe’ in the title or replying to a specific email campaign by replying to the email communication and writing ‘unsubscribe’ in the title.

Should you wish to unsubscribe from marketing communications via postal mail, you can contact us by e-mail at enquiries@limebluesolutions.com please write “unsubscribe” in the subject line and provide each postal address you would like us to remove), or by post at Lime Blue Solutions Ltd, London House, Lower Road, Cookham, Berkshire, SL6 9EH

ACCESS TO YOUR PERSONAL DATA

We provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact us by e-mail at enquiries@limebluesolutions.com or by post at Lime Blue Solutions Ltd, London House, Lower Road, Cookham, Berkshire, SL6 9EH

DATA PROTECTION OFFICER

Lime Blue Solutions Ltd has not appointed a data protection officer as it is our policy NOT to collect the following information:

Racial or ethnic origin or political opinions
Religious or philosophical beliefs
Trade union membership
Genetic data or biometric data
Data concerning health
Data concerning a natural person's sex life or sexual orientation

We have a Data Protection Manager who can be contacted at +44 1628 780211 or ali@limebluesolutions.com

This policy was last updated in April 2025